08:00 . We are working behind closed doors, yet we are the first contact between European citizens and the European Parliament. We have 500 million clients so to speak – because anyone can call the institution. Sometimes people are rather aggressive. Within the thirty four years that I have been doing this job, I have noticed how people have gotten more and more aggressive over the phone. More stressed, perhaps.
The new generation is so disconnected as well – they are all using Whatsapp, Snapchat and their smartphones to communicate with each other, yet surprisingly this makes them even more disconnected. I prefer calling people or seeing them. I guess I’m from the older generation.
What I love is hearing the voices of other people, I am always switching between different languages and always interacting with other human beings.
I love connecting people.